StandbyCairns.com
StandbyCairns.com

Trust your Cairns Holiday to a Local Family Business

StandbyCairns.com is more than just a website. When booking with standbyCairns, you are booking with a local company with offices on the ground in Cairns, Trinity Beach, Palm Cove and Port Douglas, who will be here when you arrive to experience your adventures. We are a licensed travel agent and we are proudly affiliated with all of the Australian tourism industry’s key bodies and associations.

What does this mean for you? This gives you peace of mind that we are only endorsing travel experiences run by reputable companies that we work with every single day. If you are not satisfied with the tours you choose from us, you don’t have to fill in a form, you can call and talk to a human, or better still, you can visit us at any of our tour desks or visitor info centres.


1. Book direct with a local company

StandbyCairns is a local company that has been employing local people for over 30 years. We actually live here in beautiful Cairns. We have homes, children and investments here in Cairns and are a long term contributor to the Cairns community. When you book with StandbyCairns, your money stays in Cairns! Please check out some of the local community groups that we support below.

2. Price match guarantee

Tour booking websites are a dime a dozen these days. Most of these websites compete based on price alone. We have long believed that great service and advice will be remembered long after you have forgotten about few dollars saved. However, we want your business, so if you find a better deal, we will match it – Guaranteed!

3. Talk to a human who lives in Cairns

Our consultants are Cairns Travel Experts. Their entire job is selling TNQ experiences to visitors from around the world. We are based in Cairns (not an overseas call centre). All of our consultants undergo extensive familiarisation programs, so we know what we are talking about.

4. Our Consultants do not work on commission

All of our consultants are paid an hourly rate in accordance with Fair Work Australia Stipulations. this may sound like common sense, but it is not so common with many of our competitors. For us, it is simple and fair. For you, this means you will not be pushed to a certain product or tour provider that does not suit your needs, just because the consultant gets paid more to do so.

5. No Cancellation Fees

If for some reason you need to cancel a booking made with Standbycairns.com we will always work for our customers and approach the supplier on your behalf for any and all refund entitlements. Of course some suppliers need to charge fees for late cancellations so always read the terms and conditions on your travel voucher.


Who We Are

StandbyCairns.com is one of a portfolio of 6 distinctive business units which form the Destination Cairns Marketing Group of businesses. DCM Group is a privately owned and operated Cairns based company establish to service the needs of visitors to the Cairns and Tropical North Queensland Region. Each of the DCM Groups business units utilise overlapping synergies to deliver best possible experiences for our customers and distribution solutions to our tourism partners.

We have many resources which assist travellers in making good decisions about their visit to Cairns and Australia providing accurate, up to the minute travel information and advice before you get here. Our post arrival network is second to none and we are on the ground to ensure that we deliver the much anticipated experience that travellers look forward to with their visit the Great Barrier Reef Region. Whether it be for a family holiday, a romantic escape, a corporate trip or a conference or incentive in the region our network will deliver the best solutions to your needs every time. During your visit to Cairns be sure to pop into one of our Visitor Information Centres and let us be of service to you.

When you book with Standbycairns.com you are booking with a legitimate tourism family with 30 + years of local expertise and long standing and ongoing memberships and affiliations with all of the relevant tourism industry and community bodies.

For more detailed company info, please visit our corporate website at www.destinationcairns.com.au, or contact us.